The challenges of the healthcare sector

The patient at the heart of the process – “healthcare as a service”

Agilos Qlik Healthcare Partner

The hospital sector is constantly on the move. In addition to developments in the techniques used and improvements in care, the digitisation of our society is creating anincrease in information about patients and hence about their requirements. Hospitals are faced with the challenge of the quality of the care they provide and the level of the “patient experience”.

Healthcare costs are constantly rising

The ageing population, increasingly cutting-edge technology, more complex medication and the personalisation of medicine, are all elements that are having an impact on the rising cost of healthcare.

Part of the funds provided to subsidise hospitals is determined based on a benchmarking process conducted between hospitals by the government. This performance analysis tool focuses on proper compliance with rules, such as average hospital stays, depending on the pathologies. Hospitals are required to comply – otherwise they will see their public funding decrease.

In addition, the process of hospitals obtaining accreditation certificates from external accreditation bodies has become a priority on the agenda of the public authorities. This exercise is aimed at determining the degree of expertise and quality of hospitals in various different areas, as well as their compliance with the established norms. Hospitals are now required to redirect their funding strategically while constantly maintaining better control over hospital activities.

Dealing with the plethora of data sources

For hospitals, the digitisation of our society, in particular with the arrival of IoT – the Internet of Things – more than ever involves a massive and unstructured increase in the amount of data gathered (medical sensors, self-medication, smartphone apps). And in many cases, hospitals do not possess the right tools that enable effective analysis of that data.


Healthcare BI Solutions: Challenges encountered with explosion of data

Fig: The challenges encountered in the face of the explosion of data

In an environment where every activity is based on its own information system, there is a tendency to function in silos. Each department works on its own management and improvement. In order to meet challenges, such as the efficiency of the hospital structure and obtaining accreditation, the solutions provided need to be transversal across departments and aimed at achieving common goals.

Building a datawarehouse is becoming a necessity. But a datawarehouse tends to be too focused on financial data and not enough on the operational side. While the datawarehouse fulfils the required functions and all the relevant data may be in it, there is still the challenge of disseminating that information through an interface that is intuitive, effective and which requires a minimum amount of training.

Another particular feature of the hospital sector is the disproportionate ratio between the resources capable of providing information and the consumers/decision-makers within the institutions. If these individuals are not equipped with agile, high-performance tools, they soon find themselves confronted with a repetitive, time-consuming workload if they are to meet all of their analysis requirements of the people they work with.


Healthcare BI Solutions: Self-Service BI compared against  traditional BI

Fig: Need for a change of paradigm: from traditional BI to Self-Service BI

To sum up, in general, hospital managers do not have an industrialised overall view of the way their establishment is performing. The main reason for this is the data stored in multiple applications and sources as the result of an inherited operating environment that may be both complex and fragmented. Due to the different systems used, traditional decision-making tools have not always been able to respond quickly and efficiently to this challenge in the world of healthcare.

The solution is to be found in a unified reporting system, sharing consistent KPIs (Key Performance Indicators) that can be deployed with their greatest granularity across the whole of the organisation.

We recommend to read our blog about Discovering Insights in Healthcare with Data Discovery Tools

Read blog


Explore your data

Interdependence between using data and the quality of care 

Agilos helps you to achieve your key objective – i.e. to provide a better quality of patient care by achieving both medical and administrative operating efficiency.

Operating efficiency is obtained by decision-taking based on objective & transversal analyses. Our Healthcare Analytics MEDIscovery application solutions facilitate measurement of the targets to be achieved, as well as the way those objectives are communicated to the operating teams.

The intuitive and innovative MEDIscovery user interface enables the hospital administration, department managers, section heads and analysts to take decisions based on facts that are verified and close to the event.

To read more about the Need for measurements to enable decisions and optimize healthcare, please download our white paper (available in English/French/Dutch)

Healthcare BI Solutions: White Paper 'Innovation in Healthcare' Cover


“Self-service” Business Intelligence 

We optimise the resources of our customers by allowing users of all types to respond autonomously to all their enquiries.

Associative research technology (Qlik) offers a self-service Business Intelligence experience. It enables all users to:

  • Reduce the data-processing time and to automate the production of reports
  • Consolidate relevant data from various sources, within one and the same application 
  • Explore data by associativity with no limits on granularity
  • Create slick, relevant visuals
  • Access data from mobile devices
  • Distribute results widely, statically and/or dynamically

Also, depending on the user profile, needs will be expressed and expectations will be formulated. Your BI strategy will have to adapt to your community and offering different level of functionality is essential (from static to dynamic)


Healthcare BI Solutions: Self-service BI functionality levels


"Since the solution is primarily intended for non-specialized users, as it has been delegated to the IT department up till now, it seemed essential to us that the application has the appropriate ergonomics in order to allow the user's greatest ease. "- David Leynen, IT Director, INDC Entité Jolimontoise



Forecast hospital activity using predictive tools 

Hospitals have an ever-increasing need to be able to predict the future. Based on historic data, predictive tools enable them to extrapolate future trends and adapt resources based on predictions.

forecast tools: describe     forecast tools monitor    forecast tools: anticipate

Take the case of emergencies, which is an activity whose cycles are well known, with both weekly and monthly seasonal variations. Allowing a predictive tool to estimate future admissions enables your need for resources to be forecast on a day-to-day basis. 

Alert for abnormal variations in an indicator 

Some consumers of KPIs may find themselves drowning in the flow of indicators made available to them. If this is the case, automatic alerts sent out by e-mail or text message, reflecting an abnormal variation in an indicator, would appear to be relevant in terms of being able to take action quickly. 

What we have to offer 


With its compression power producing a load of 100% In-Memory data and a virtually instantaneous response time, Qlik technology offers you the ability to consolidate and optimise the analysis of multiple sources of data, down to the smallest level of detail.

For example, a pharmacy manager will be able to compare transversal data produced by pharmacy management and pricing systems to make sure that the drugs distributed have been invoiced in full.

Intelligent visualisations, combined with the Qlik data-indexing engine, reveal all of the relationships between the dimensions of data. Using the principle of associativity – the unprecedented concept of Qlik Sense – the information previously hidden in traditional hierarchical data models can now be revealed. It is thanks to associativity that a hospital can become aware of any anomalies in its data. This makes errors in data-entry easy to detect.


Healthcare BI Solutions: Qlik associativity principle

Qlik Sense connects multiple sources of data, including data flows in real-time, to provide more detailed views, without compromising performance.

Qlik Sense adapts automatically to the device chosen (PC, tablet, smartphone) regardless of the resolution of that device. 

The data storytelling functionality facilitates the visual sharing of your analyses, while communicating your conclusions to teams. Similarly, working with them becomes more efficient.

The Smart Search functionality makes it possible to reveal associations between data and to feed back information from unscheduled locations. 


Decision-making dashboard: A 360° view of the hospital’s performance 

Let’s simplify computing, removing rigid applications that take hours to load, which never respond to all of the dimensions required and which monopolise your IT resources and eat into your budgets.

Agilos offers you appropriate thematic modules, delivered and installed in just a few days. They connect to your environment, associate dynamically, adapt to your needs and guarantee you an ongoing solution. These applications are specific to a business line topic and deal with the operating issues encountered in each department. They coexist, but can also integrate into an institutional application (cockpit) that enables the hospital’s general management to view concise, overall information from the various departments.


Healthcare BI Solutions: thematic modules


The institutional dashboard (or cockpit) connects the medical and administrative dashboards, transforming them into an executive dashboard with transversal key performance indicators. This provides the hospital administrators with a powerful performance analysis tool that also assists with organisational decision-making for the best results. The cockpit can also be view by each care unit separately. 


Healthcare BI Solutions: institutional dashboard

Healthcare BI Solutions: Groupe Jolimont logo"Agilos provided us, in a short time, a dynamic and intuitive report allowing us to validate and follow the whole medical procedure encoded in our facilities."

Dr Baudouin Mansvelt,VP Healthcare, INDC Entité Jolimontoise


Business Intelligence (BI) Audit

 The importance of the quality of data is undeniable. It forms the basis for any relevant analysis and is vital for taking the correct decision-making that ensues. Agilos and its team of experts provide you with an assessment of the quality of the data you already have entered and any appropriate corrective measures.

 For your reporting needs, Agilos handles the interviews with the various department heads and formulates their needs given the tools available.

 Agilos is also available to evaluate your organisation’s BI maturity. It assesses the existing situation and defines any shortcomings by order of priority in order to plan for improvements.


Agilos and its teams of business line management consultants will help you to implement a BI strategy as active support for the hospital’s operating strategy:

  • Formulation of relevant indicators
  • Development of a project timeline and prioritisations
  • Formulation of staff with ownership of the indicators
  • Definition of sources, synchronisation and documentation
  • Definition of the production process in order to reduce as much as possible the risk of any residual errors remaining in the reports produced.

Some real life examples



Some of our customers

Healthcare BI Solutions: Agilos customers

What makes us different

Speedy implementation

Because we construct our thematic modules in advance, we are able to implement the MEDIscovery solution in just a few days, based on a controlled investment and with no hidden costs.

Agilos gives you access to a ready-to-use application that is configured according to your needs. Installation requires no major investment in new infrastructures. We also minimise your IT team’s workload. Once the software is installed, our team of experts will help your users to customise the KPI and configure their personalised dashboard to enable better decision-making.


Healthcare BI Solutions: Cliniques Saint Luc logo"In less than a month, Agilos implemented the dashboard allowing me to have an overall view of the functioning of the institution, and ‘drill’ to specific activities and departments. All managers can have similar information, and we now have reliable information for our decisions." 

Renaud Mazy, CEO, Cliniques universitaires Saint-Luc UCL



Agile implementation

Agilos implements your project in stages, based on iterations of 1 to 4 weeks. This enables regular update meetings to be held with the heads of the departments concerned. This approach makes it possible to progress the project dynamically, as well as to make regular alignments with client expectations. 

Greater autonomy

Agilos maintains an agnostic position vis-à-vis your source applications. This enables us to guarantee you transparent access to all our developments, giving you greater autonomy vis-à-vis your providers of software and services.

A personalised partner

Our team of highly qualified management and engineering consultants is specialised in your business – healthcare – and will give you total assistance, adapting to your specific needs and helping you to gain greater autonomy.


About Agilos

Agilos’ mission is to help businesses to become more competitive and agile through a smarter and better use of their data. We do this by providing a best-of-breed platform that enables companies to take better decisions.

Through our training, coaching and expertise, we help them realize a short time to value and maximize the ROI of their business intelligence journey.

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